EMAIL BEFORE PURCHASE?
YES PLEASE EMAIL BEFORE PURCHASE SO WE CAN GET CORRECT AND SPECIFIC DETAILS TO WAT YOU WOULD LIKE WITH YOUR CUSTOMIZATION TO GET SPECIFIC CUSTOMIZATIONS AND COLORS SUCH AS WHITE GOLD YELLOW GOLD ROSE GOLD CARAT TYPE 10K, 14K GOLD OR MAYBE YOU WOULD LIKE TO ADD MORE DIAMONDS TO A PIECE OR DIFFERENT COLOR STONES WE WOULD LIKE TO GET THE THE CORRECT INVOICE THE 1ST TIME SO YES WE DO ENCOURAGE ALL CUSTOMERS TO PLEASE EMAIL WITH ANY QUESTION WE ARE HERE TO HELP YOU WITH ANY QUESTIONS WE LOVE TO TALK TO JEWELRY SO DON'T HESITATE TO EMAIL WITH ANY ANY QUESTIONS ON JEWELRY AS FAR AS PRICING QUESTIONS THE BEST WAY WE CAN HELP YOU IS TO KNOW YOU BUDGET WHAT YOU ARE LOOKING FOR WHAT STYLES YOU LIKE AND DON NOT LIKE BUT IF YOU'RE NOT SURE THAT'S GOOD WE CAN DO DO OUR BEST TO GIVE YOU INSIGHT ON WHAT WE CAN DO FOR YOU BASED OFF YOUR BUDGET AND STYLE

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HOW LONG WILL CUSTOM JEWELRY TAKE
CUSTOM PENDANT, RING, EARRING, WATCH 7-15 BUSINESS DAYS DEPENDING ON COMPLEXITY OF WORK (EXCLUDES DAYS TO COMPLETE AND CONFIRM DESIGN WORK) CUSTOM NECKLACE AND BRACELET: 10-15 BUSINESS DAYS GRILLZ/DIAMONDS CAPS: *SOLID AND BASIC DESIGNS 2 BUSINESS DAYS *CHANNEL PAVE, HAND PRONG, INVISIBLE BLOCK SETTIN 3-4 BUSINESS DAYS *INVISIBLE HAND SETTING 7-9 BUSINESS DAYS

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WAT IS YOUR BASIC WARRANTY POLICY
PRODUCTS THAT ARE CUSTOM MADE CANNOT BE RETURNED UNDER ANY CIRCUMSTANCES WE WILL PROVIDE A DESIGN MOCK UP OF THE PRODUCT BEFORE PRODUCTION BEGINS. DUE TO THE FACT THAT ALL OF OUR PRODUCTS ARE CUSTOM MADE FOR EACH INDIVIDUAL WE ARE NOT ABLE TO ISSUE ANY REFUNDS TO OUR CUSTOMERS. HOWEVER WE DO BELIEVE IN OUR CUSTOMERS SATISFACTION. OUR PRODUCTS ARE OF HIGHEST QUALITY AND GOES THROUGH RIGOROUS QUALITY INSPECTION BEFORE THEY ARE SHIPPED TO CUSTOMERS

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WAT IS YOUR WARRANTY ON GRILLS
LIKE MOST DENTAL PRODUCTS AND PERSONALIZED BODY JEWELRY OFTEN NEED MINOR ADJUSTMENT ACCORDING TO MATCH CUSTOMER'S COMFORT LEVEL. IF OUR GRILLS DO NOT FIT PROPERLY. THE FIRST STEP IS FOR US TO PERFORM MINOR ADJUSTMENTS PRIOR TO SENDING GRILL BACK TO SHOP. IF GRILL STILL HAS DISCOMFORT THE ONLY OPTION LEFT IS TO SEND ANOTHA MOLD IN ALONG WITH YOUR GRILL TO GET PROPER ADJUSTMENTS TAKEN CARE OF. ANY PROBLEMS WITH THE GRILL MUST BE REPORTED WITH IN 7 DAYS OF RECEIVING YOUR GRILL.AFTER NOTIFICATION OF DISSATISFACTION YOU MUST MAIL GRILL BACK WITHIN 10 BUSINESS DAYS. ONCE IS BACK TO THE SHOP IT WILL BE EXAMINED TO GET A BETTER UNDERSTANDING OF WHY THE PRODUCT WOULD NOT FIT PROPERLY AND ADJUSTMENTS TO THE GRILL WILL BE MADE.IF IT IS DETERMINED THAT THE GRILL WILL NOT FIT DUE TO SHOP CREATION NEGLIGENCE ANOTHA GRILL WILL BE REMANUFACTURED IF ALL OTHER OPTONS BECOME VOID THROUGH THE REFITTING PROCESS. GRILLS NOT FITTING DUE TO IMPROPER MOLDING WILL BE SUBJECTED TO REDO FEES

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WAT IS THE WARRANTY ON JOHNNY DANG CUSTOM WATCHES
WARRANTY ON MOVEMENT: 1 YEAR WARRANTY ON DIAMOND SETTING: 1YEAR NO CHARGE WARRANTY ON DIAMONDS: LIFETIME EXTENDED WARRANTY COVERS MOVEMENT, SETTING , AND DIAMONDS:$300/YEAR

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POLICY ON CUSTOM JEWELRY SALES
ALL SALES ARE FINAL. THERE ARE NO REFUNDS OR EXCHANGES. MODIFICATION MAY BE PERFORMED FOR APPROPRIATE FEE. WE METICULOUSLY INSPECT EACH PRODUCT BEFORE SHIPPING. SOME SETTINGS MAY NOT BE AS STRONG AS THE REST RESULTING IN MISSING DIAMONDS. THE FOLLOWING WARRANTY APPLIES IN SUCH SITUATION WARRANTY GENREAL- 1YR WARRANTY ON DIAMOND SETTING-1YR (NO CHARGE) WARRANTY ON DIAMONDS- LIFETIME

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WAT IS YOUR SILVER JEWELRY POLICY
ALL SALES ARE FINAL WE WILL ONLY FIX MANUFACTURING DEFECTS. ALL PRODUCTS ARE THOROUGHLY CHECKED BEFORE SHIPPING. PLEASE NOTE: SILVER TARNISHES ALOT FASTER THAN GOLD. REMEMBER, THE MORE HUMID THE CLIMATE THE FASTER SILVER WILL TARNISH

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APPRAISALS
COMPLIMENTARY APPRAISALS ARE AVAILABLE WITH JEWELRY PURCHASES OVER $5000 AN APPRAISAL WILL BE PROVIDED WITH CUSTOM JEWELRY WORTH OVER THIS AMOUNT IF REQUESTED. JEWELRY APPRAISALS INCLUDE THE SUGGESTED RETAIL VALUE OR THE COST IT WOULD BE TO REPLACE THE PIECE OF JEWELRY. APPRAISALS INCLUDE THE TECHNICALS SPECIFICATIONS, SUCH AS DIAMOND WEIGHT, METAL WEIGHT, DIAMOND SHAPE, AND DIAMOND CLARITY. RESELLERS CAN ALSO PURCHASE APPRAISALS FOR DIAMOND PRODUCTS BOTH MADE BY US AND OTHER MANUFACTURERS FOR A FLAT FEE OF $50. UN USUALLY HIGH VALUE JEWELRY AND LARGE SOLITAIRE DIAMONDS MAY REQUIRE A HIGHER APPRAISAL

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WAT IS YOUR SHIPPING POLICY
FOR SAFETY AND SECURITY PURPOSE, ORDERS CAN ONLY BE SHIPPED TO THE REGISTERED ADDRESS UNLESS SHIPPING INSTRUCTIONS IS RECEIVED IN WRITING

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EXCHANGE RETURN POLICY
BECAUSE ALL JEWELRY IS CUSTOM MADE WE DO NOT OFFER REFUNDS, EXCEPT IN THE EVENT THE PRODUCTS PROVED DEFECTIVE, IN EITHER MATERIALS OR MANUFACTURER IN THIS CASE WE WILL REPAIR OR REPLACE WITHIN 30 DAYS OF THE PURCHASE FREE OF CHARGE

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GOLD TEETH LIABILITY
18K GOLD IS RECOMMENED FOR PERMANENT CAPS. WE ASSUME ALL RESPONSIBILITY WHEN ORDERING PERMANENTS IN 10K 0R 14K SINGLE CAP LOWER THAN 18K ARE EXCLUDED FROM OUR WARRANTY TERMS AND CONDITIONS

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REPAIR PLATING AND CLEANING SERVICES
ALL REPAIRS, PLATING AND CLEANING SERVICES PERFORMED BY US ARE UNDER WARRANTY FOR 60 DAYS FROM THE DATE OF DELIVERY, THIS WARRANTY EXCLUDES DAMAGES CAUSED BY ANY CHEMICAL TREATMENT OR ACCIDENTAL BREAKAGE

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STR8 DROP DIAMOND GUARANTEE
WE GUARANTEE OUR PRODUCTS ON THIS SITE ARE 100% AS DESCRIBED WITH OUR PARTNERSHIP WITH JOHNNY DANG WE ARE ABLE TO BRING YOU THE BEST PRODUCTS AT THE BEST PRICES WAT YOU PURCHASE IS WAT YOU WILL RECEIVE WE WILL IN NO WAY SEND YOU ANY PRODUCT OF LESSER VALUE THAN WAT YOU PAID FOR ALL PRODUCTS GO THROUGH ALOT OF INSPECTIONS TO MAKE SURE YOU ARE GETTING EXACTLY WAT YOU PAID FOR *NOTED* ALL PRODUCTS ARE CUSTOM PIECES WE WILL CONTACT BY EMAIL OR PHONE BEFORE PRODUCTS ARE MADE SO WE CAN MAKE SURE OF YOUR SPECIFICATION FOR THE PRODUCT(S) YOU ARE PURCHASING

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SHIPPING PRICE?
OUR SHIPPING PRICE IS A LIL BIT HIGHER BECAUSE WE REQUIRE SHIPPING INSURANCE ON THE PACKAGES JUST AN EXTRA INCENTIVE THAT EVERYTHING GOES SMOOTHLY IN THE DELIVERY PROCESS FOR WE ARE NOT RESPONSIBLE FOR PACKAGES ONCE THEY ARE IN THE CARRIERS POSSESSION SO WE TAKE ALL PRECAUTION TO PROTECT OUR CUSTOMERS AND PROVIDE THE HIGHEST SATISFACTION AND CUSTOMER SERVICE

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GRILL PRICES +GRILL MOLD
GRILL MOLDS ARE $25 EACH (TOP OR BOTTOM) $50 (TOP AND BOTTOM) SOME GRILLS MAY HAVE THE PRICING(OF THE MOLDS INCLUDED MOST OF THEM DO NOT SO PLEASE EMAILS US BEFORE PURCHASE SO WE CAN SEND YOU ONE INVOICE WITH ALL THE PRICING AND MATERIALS ON ONE INVOICE THANK YOU

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PAYMENT OPTIONS
WE ACCEPT PAYPAL AND ALL MAJOR CREDIT CARDS IF YOU DO NOT HAVE A PAYPAL WE CAN SEND YOU AN INVOICE PLEASE CONTACT US BEFORE ORDERING WE ALSO WILL ACCEPT MONEY ORDERS UPON PAYMENT REQUEST NOTE NO PRODUCT WILL BE SHIPPED UNTIL PAYMENT IS FINALIZED PLEASE ASK US ABOUT MONEY ORDERS IF THAT IS A WAY YOU WOULD TO SEND PAYMENT

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RING SIZES
SOME ITEMS MAY DISPLAY THE RING SIZES AVAILABLE SOME MAY NOT SO PLEASE STATE YOUR RING SIZE IN A MESSAGE SO WE CAN MAKE SURE WE HAVE THAT ITEM IN YOUR SIZE ONE OF OUR REPS WILL GET BACK TO YOU WITHIN 24HRS

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IS THIS COMPANY REAL?
YES STR8 DROP DIAMONDS IS REAL.. LOCALLY STARTED AND OPERATED COMPANY IN AMARILLO TEXAS WE HAVE BEEN IN BUSINESS FOR 3YRS NOW AS OF 2013 AND WE PLAN ON BEING IN BUSINESS FOR THE NEXT 30000000000 YEARS

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IN STOCK ITEMS?
ALL IN STOCK ITEMS WILL BE SHIPPED WITHIN 1-3 DAYS OF PAYMENT FINALIZATION THESE PRODUCTS ARE AS DESCRIBED IN THE DESCRIPTION

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STR8 DROP CLOTHING
WE ARE PROUD SPONSORS OF STR8 DROP CLOTHING NEW CLOTHING LINE COMING WITH INNOVATIVE AND ARTISTIC CREATIVITY IN FASHION THEY ARE TRULY GOING TO MAKE DESIGNERS COME UP WITH A GAME PLAN

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Paypal purchases over $6000
Paypal does not accept payment over $6000 in the description we asked that all purchases exceeding this amount please contact us direct so we can discuss different payment arrangements for larger purchases exceeding the paypal limit we are a legit company and we have had a few customers trying to spend over the paypal daily allowed limit of a transaction

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Special sales
Sales itemscome and go and are marked back up please email us before purchasing special sale items